💻 Digital Products Only
All resources sold on Knowledge School KS are digital downloads. No physical items are shipped. After purchase, you will receive immediate access to your files through our platform.
Because our items are digital in nature, we have specific rules for refunds and returns to protect both customers and our content creators.
🔄 Refund Eligibility
We offer a 30-day satisfaction guarantee. A full refund may be granted if:
- You experience technical issues accessing or downloading your files that cannot be resolved by our support team.
- The product description materially differs from the delivered content.
- You accidentally purchased duplicates of the same product using the same account.
To request a refund, please contact our support team with your order number and proof of purchase.
❌ Non-Refundable Cases
Refunds will not be issued if:
- You simply change your mind after downloading the product.
- The product has already been downloaded and used extensively.
- You are unable to operate or use the files due to lack of required software (file formats are clearly listed on each product page).
- Any attempt is made to share, resell, or redistribute our content (this violates our licensing terms).
⚙️ Exchanges & File Support
If you downloaded the wrong file format or need a different version (PDF, DOCX, Slides, etc.), our team will provide a free corrected file where available.
Technical support is available within 24 hours of inquiry.
⏳ Processing Time
Approved refunds are processed within 5–7 business days back to your original payment method.
📩 How to Request a Refund
Please email our support team.
Include the following:
- Full name
- Order number
- Date of purchase
- Description of issue
Our team will review your request and respond promptly.
✅ Final Note
At Knowledge School KS, we stand behind the quality and accuracy of every resource. Our goal is not just to sell digital files, but to build trust with educators, parents, and students by ensuring satisfaction.
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